ITIL Bookstore

The Visible Ops Handbook: Implementing ITIL in 4 Practical and Auditable Steps
by Kevin Behr, Gene Kim and George Spafford (Jun 15, 2005). ISBN-13: 978-0975568613

Propoint Recommendation - We recommend this book for those of you who are just getting started with ITSM. It is a quick read, witty, and loaded with very practical guidance.

Introduction To Real ITSM
by Rob England (Sep 4, 2008) ISBN-13: 978-1438243061

Propoint Recommendation – We recommend this book for those who find ITSM a bit dry and need a little laughter. This book makes some very important points by looking at ITSM through the window of sarcasm.

Leading Change
by John P. Kotter (Jan 15, 1996) ISBN-13: 978-0875847474

Propoint Recommendation – All too often we have seen organizations embark on their ITSM journey without proper consideration for the role of leadership. This book is a must read for all leaders (and aspiring leaders), especially for those who are preparing to make a significant change in the way things are being done, (think ITIL).

ITIL V3 Small-Scale Implementation
by Office of Government Commerce (Jun 28, 2009) ISBN-13: 978-0113310784

Propoint Recommendation – This is a great book for smaller IT organizations that are trying to get a handle on where to start with their ITSM initiatives. Written around the lifecycle, the book brings some very practical guidance as to which processes are most important and what aspects of the process should be focused on first.

ITIL Lifecycle Suite 2011 Edition
by Cabinet Office (Jul 29, 2011) ISBN-13: 978-0113313235

Propoint Recommendation – The 2011 release has major improvements over the prior v3 book set. Service Strategy is much improved, process workflows are updated, and inconsistencies between the books have been cleared up. Sell your v3 books as fast as you can and use the money to purchase this updated set.

ITIL Service Strategy 2011 Edition
by Cabinet Office (Jul 29, 2011) ISBN-13: 978-0113313044

Propoint Recommendation – The 2011 release has major improvements over the prior v3 book set.

ITIL Service Design 2011 Edition
by Cabinet Office (Jul 29, 2011) ISBN-13: 978-0113313051

Propoint Recommendation – The 2011 release has major improvements over the prior v3 book set.

ITIL Service Transition 2011 Edition
by Cabinet Office (Jul 29, 2011) ISBN-13: 978-0113313068

Propoint Recommendation – The 2011 release has major improvements over the prior v3 book set.

ITIL Service Operation 2011 Edition
by Cabinet Office (Jul 29, 2011) ISBN-13: 978-0113313075

Propoint Recommendation – The 2011 release has major improvements over the prior v3 book set.

ITIL Continual Service Improvement 2011 Edition
by Cabinet Office (Jul 29, 2011) ISBN-13: 978-0113313082

Propoint Recommendation – The 2011 release has major improvements over the prior v3 book set.