We provide Experience-Based leadership and professional IT process consulting resources to help you achieve your IT service improvement and business objectives.
The Propoint Advantage(TM) methodology follows a proven, systematic and balanced approach to implementing IT Service Management. Our Certified ITIL Experts begin with an understanding of your vision, then listen to your unique business needs in order to better understand your current situation and specific pain points. We identify the gaps between your objectives and the reality of your process maturity. Next, we work together in directed design workshops to define a process framework based on reusable ITIL best-practice process artifacts, adapting and adopting them to your culture and organization. We assist you every step of the way, resulting in improved quality of services and lower costs of IT operations.
The Propoint Instructor provided exceptional real life experiences to accentuate much of the ITIL course material. He was also very skillful in engaging the trainees.