Once change management has approved the implementation of a new service or the update of an existing service, it is the role of release management to plan, build, test, and deploy that design into production. If your organization is having difficulty delivering timely releases that meet the business’s expectations, and/or if releases are difficult for operations to support and maintain, this is the course for you.

Through lectures and case studies, participants will learn the principals behind an effective release management process. This workshop is filled with practical guidance, templates, quick wins, and tips for successfully implementing release management in your organization

What You Will Learn

• The importance of a release management policy
• The role of release management in assuring service value (utility and warranty)
• How release management integrates with change, configuration, and other service management processes (process swim lanes, inputs and outputs)
• How project management and release management are related, but still different
• Success factors and metrics for release management

Who Should Attend

Managers, Process Owners, Practitioners and Stakeholders who need to gain a thorough understanding of how to deploy and/or assess and improve the Release and Deployment process in their organizations