Change management is viewed differently depending on who you talk to. To the CIO, it is absolutely imperative to the overall stability of the IT infrastructure. Business units believe they need IT to make changes quickly and without risk/ interruption to meet ever changing business needs in this competitive environment. The IT staff will tell you that Change Management ties their hands and keeps them from doing their job. Who is right?  

This course will help you successfully implement ITIL best-practice Change Management methodologies.  

This high-energy workshop is filled with practical guidance, templates, quick wins, and tricks for successfully implementing ITIL best-practice methodologies for Change Management.  

Key Takeaways

• Understand the purpose/goal/ objective of Change Management
• Understand the value Change Management brings to your business or organization
• Understand key concepts such as Classification, Risk Analysis, Forward Schedule of Change, Projected Service Availability, Standard Change Models, How Change Management and Project Management work together, and the Post Implementation Review
• Identify and define key roles and responsibilities
• Understand key activities
• Define Critical Success Factors and Key Performance Indicators for Change Management
• Assess the maturity of your current Change Management process
• Develop a draft Change Management Policy