While incident management focuses on "fixing it fast," problem management focuses on determining the root cause, identifying temporary workarounds, and applying permanent fixes so that incidents don’t happen again. Additionally, problem management uses trending data from incident and event management to identify potential failures and correct issues before the customer is impacted (I.e., "the incident that never happened").
Through case study exercises, participants will learn how to design, integrate, and implement a process that includes both reactive and proactive problem management activities. This high-energy workshop is filled with practical guidance, templates, quick wins, and tips for successfully implementing ITIL best-practice methodologies for problem management.
What You Will Learn
Who Should Attend?
|Period:||Duration:||Location:||Fee per seat:||Status:||Registration:|
|Aug 13-15, 2013||8:00 - 5:00||Virtual||$595.00||Active||register|
|Oct 8-10, 2013||8:00 - 5:00||Virtual||$595.00||Active||register|