Discover why incident management is foundational to improving the support center's performance. ITIL defines incident management as, "restoring normal service as quickly as possible, with minimal disruption to the business."
This course helps establish what should be considered "normal service" within a company as well as determine business impact and prioritize incidents to "minimize disruption to the business."
This course presents experience-based, practical guidance as well as templates, quick wins, examples, and tricks for successfully implementing ITIL best practice methodologies for incident management, service requests, and event management.
What You Will Learn
Who Should Attend?
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