|Service Level Management
This course is filled with practical guidance to help the support centers focus on the importance of meeting customer expectations through service level management. Participants will learn how to successfully implement ITIL best practice methodologies for service level management.
This high-energy workshop is filled with practical guidance, templates, quick wins, and tips for successfully implementing ITIL best-practice methodologies for service level management.
What You Will Learn
Who Should Attend?
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"The Propoint Instructor was fantastic. Very knowledgeable, articulate, energetic, friendly, professional, funny. Excellent teacher - wonderful teaching skills"
- Service Delivery Coordinator, MINCOM