Building Your ITSM Adoption Roadmap

Course Description

A must-have course for anyone planning to adopt IT Service Management (ITSM) and for those wanting to improve an existing implementation. This high energy, hands-on course is filled with practical guidance, templates, quick wins, tips and tricks for successfully implementing ITSM best practice methodologies.

Learn how to re-engineer existing IT processes to align them with current and rapidly changing needs of the business, while increasing efficiency and reducing costs within the IT department.

What You Will Learn

  • Methods to identify IT services
  • The ITSM Capability Maturity Model assessment for maturity of IT processes
  • How to develop project plans to align people, process, and technology
  • Metrics that validate process improvement initiatives

Who Should Attend?

  • Managers, Process Owners, Senior Leadership, and those stakeholders who need to gain a thorough understanding of how to successfully design, plan and rollout an IT Service Management program in their organizations.
Period: Duration: Location: Fee per seat: Status: Registration:
Propoint Solutions holds the following EXIN Accreditations

ITIL® is a registered trade mark of  AXELOS Limited
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Praise From Clients

"The Propoint Instructor did a wonderful job of relating ITIL to our company. Showed us how to use this training in our world."

- Program Manager, Avaya


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Why Choose Us?

  • Experience
  • Integrity
  • Results
  • EXIN Accredited

Contact Info

Propoint Solutions
9910 Palisade Ridge Drive
Colorado Springs, CO 80920
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Free Consultation

We can answer any ITIL training and consulting questions you have, and help you select the best solutions for your company.

When you are ready, just give us a call at 888.264.0761 or Contact Us online.