Building Your ITSM Adoption Roadmap
 

Course Description

A must-have course for anyone planning to adopt IT Service Management (ITSM) and for those wanting to improve an existing implementation. This high energy, hands-on course is filled with practical guidance, templates, quick wins, tips and tricks for successfully implementing ITSM best practice methodologies.

Learn how to re-engineer existing IT processes to align them with current and rapidly changing needs of the business, while increasing efficiency and reducing costs within the IT department.

What You Will Learn

  • Methods to identify IT services
  • The ITSM Capability Maturity Model assessment for maturity of IT processes
  • How to develop project plans to align people, process, and technology
  • Metrics that validate process improvement initiatives

Who Should Attend?

  • Managers, Process Owners, Senior Leadership, and those stakeholders who need to gain a thorough understanding of how to successfully design, plan and rollout an IT Service Management program in their organizations.
Period: Duration: Location: Fee per seat: Status: Registration:
Propoint Solutions holds the following EXIN Accreditations
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ITIL® is a registered trade mark of  AXELOS Limited
The Swirl logo™ is a trade mark of AXELOS Limited

Praise From Clients

"Exellent coverage of ITIL with emphasis on actionable information useful for my current responsibilities."

- Sr. Data Architect, Kforce Government Solutions

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Why Choose Us?

  • Experience
  • Integrity
  • Results
  • EXIN Accredited

Contact Info

Propoint Solutions
9910 Palisade Ridge Drive
Colorado Springs, CO 80920
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p    888.264.0761
f 719.785.5797

Free Consultation

We can answer any ITIL training and consulting questions you have, and help you select the best solutions for your company.

When you are ready, just give us a call at 888.264.0761 or Contact Us online.