Course Description

A must-have course for anyone planning to adopt ITIL and for those wanting to improve an existing implementation. This high energy, hands-on course is filled with practical guidance, templates, quick wins, tips and tricks for successfully implementing ITIL best practice methodologies.

What You Will Learn

• Methods to identify IT services
• The ITIL Capability Maturity Model assessment for maturity of IT processes
• How to develop project plans to align people, process, and technology
• Metrics that validate process improvement initiatives

Who Should Attend?

• Managers, Process Owners, Senior Leadership, and those stakeholders who need to gain a thorough understanding of how to successfully design, plan and rollout an IT Service Management/ITIL program in their organizations.