ITSM Executive Overview

This dynamic, interactive, half-day session introduces ITIL® process methodologies and concepts to the executive leadership team within your company.  The course introduces the key ITIL processes and how these processes can be implemented to solve strategic objectives relating to operational efficiency and effectiveness.

Learn how to

  • Align IT and Service processes with your rapidly changing business needs
  • Improve efficiency and reduce costs within the IT and Service organizations
  • Gain the benefit of Service Management Best Practices

Course Benefits

  • Understand the benefits of implementing ITIL
  • Learn the Critical Success Factors for implementing ITIL
  • Avoid ‘potholes’ along the way

Who should Attend

  • CEOs and CIOs
  • Executive staff and other senior management

Course Content

  • A working Knowledge of ITIL Processes and Terminology
  • Critical Success Factors for Implementing ITIL
  • How to Avoid the ‘potholes’ along the journey
  • Next Steps for Implementing Service Management Best Practices

Each participant receives the full color syllabus and a copy of the IT Service Management Pocket Guide.

Period: Duration: Location: Fee per seat: Status: Registration:
Propoint Solutions holds the following EXIN Accreditations

ITIL® is a registered trade mark of  AXELOS Limited
The Swirl logo™ is a trade mark of AXELOS Limited

Praise From Clients

"Excellent real-world examples presented by an instructor who's been there, done that."

- IT Manager, HP


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Why Choose Us?

  • Experience
  • Integrity
  • Results
  • EXIN Accredited

Contact Info

Propoint Solutions
9910 Palisade Ridge Drive
Colorado Springs, CO 80920
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p    888.264.0761
f 719.785.5797

Free Consultation

We can answer any ITIL training and consulting questions you have, and help you select the best solutions for your company.

When you are ready, just give us a call at 888.264.0761 or Contact Us online.