This dynamic, interactive, half-day session introduces ITIL® process methodologies and concepts to the executive leadership team within your company.  The course introduces the key ITIL processes and how these processes can be implemented to solve strategic objectives relating to operational efficiency and effectiveness.

Learn how to

• Align IT and Service processes with your rapidly changing business needs
• Improve efficiency and reduce costs within the IT and Service organizations
• Gain the benefit of Service Management Best Practices

Course Benefits

• Understand the benefits of implementing ITIL
• Learn the Critical Success Factors for implementing ITIL
• Avoid ‘potholes’ along the way

Who should Attend

• CEOs and CIOs
• Executive staff and other senior management

Course Content

• A working Knowledge of ITIL Processes and Terminology
• Critical Success Factors for Implementing ITIL
• How to Avoid the ‘potholes’ along the journey
• Next Steps for Implementing Service Management Best Practices