ITIL® Foundation Certificate

ITIL® Foundation Certificate in IT Service Management

Target Audience

  • Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization
  • IT professionals that are working within an organization that has adopted ITIL, who need to be informed so they can contribute to an ongoing service improvement program.  This may include but is not limited to, IT professionals, business managers and business process owners.


Course Objectives

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management.

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification:

  • Service Management as a practice (Comprehension)
  • Service Lifecycle (Comprehension)
  • Key Principles and Models (Comprehension)
  • Generic Concepts (Awareness)
  • Selected Processes (Awareness)
  • Selected Roles (Awareness)
  • Selected Functions (Awareness)
  • Technology and Architecture (Awareness)
  • ITIL Qualification scheme (Awareness)


Price Per Seat

$1495.00 (includes exam)



Examination Format

Closed book, multiple choice ( 40 questions, 60 minutes duration, 65% or better is required to pass).

Course Delivery

This course is delivered by Propoint Solutions’ EXIN Accredited Trainers (ATs) who each hold the ITIL Expert Certification.

This course is delivered over 3 consecutive days from 8:00 Am to 5:00 PM. The exam will be administered in the classroom at 3PM on day 3.

This highly interactive course includes a practical blend of instruction, Q&A, case studies, and sample exams to maximize adult learning and practical application.

Period: Duration: Location: Fee per seat: Status: Registration:
Jan 22, 29, 30, 2014 8:00 - 5:00 Salt Lake City, UT $1,495.00 Active register
Mar 11-13, 2014 8:00 - 5:00 Albuquerque, NM $1,695.00 Active register
June 4,10,11, 2014 8:00 - 5:00 Salt Lake City, UT $1,495.00 Active register
Propoint Solutions holds the following EXIN Accreditations

ITIL® is a registered trade mark of  AXELOS Limited
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Praise From Clients

Extremely knowledgeable instructor. Understands ITIL very well. Great examples and applications.

- Systems Engineer, DOD


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Why Choose Us?

  • Experience
  • Integrity
  • Results
  • EXIN Accredited

Contact Info

Propoint Solutions
9910 Palisade Ridge Drive
Colorado Springs, CO 80920
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Free Consultation

We can answer any ITIL training and consulting questions you have, and help you select the best solutions for your company.

When you are ready, just give us a call at 888.264.0761 or Contact Us online.