ITIL® Foundation Certificate

ITIL® Foundation Certificate in IT Service Management

Target Audience

• Individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization
• IT professionals that are working within an organization that has adopted ITIL, who need to be informed so they can contribute to an ongoing service improvement program.  This may include but is not limited to, IT professionals, business managers and business process owners.

Course Objectives

The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management.

Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification:

• Service Management as a practice (Comprehension)
• Service Lifecycle (Comprehension)
• Key Principles and Models (Comprehension)
• Generic Concepts (Awareness)
• Selected Processes (Awareness)
• Selected Roles (Awareness)
• Selected Functions (Awareness)
• Technology and Architecture (Awareness)
• ITIL Qualification scheme (Awareness)

Price Per Seat

$1495.00 (includes exam)

Prerequisites

None

Examination Format

Closed book, multiple choice ( 40 questions, 60 minutes duration, 65% or better is required to pass).

Course Delivery

This course is delivered by Propoint Solutions’ EXIN Accredited Trainers (ATs) who each hold the ITIL Expert Certification.

This course is delivered over 3 consecutive days from 8:00 Am to 5:00 PM. The exam will be administered in the classroom at 3PM on day 3.

This highly interactive course includes a practical blend of instruction, Q&A, case studies, and sample exams to maximize adult learning and practical application.