Jim Bolton - ITIL Expert
With over a decade of experience in architecting and delivering IT Service Management Solutions, is our founder and president.
Buff Scott III - ITIL Expert
Buff has over 35 years of IT experience, ranging from technical programmer to IT Assistant VP of a large Fortune 500 company.
Erik Jagel - ITIL Expert
Erik is a senior consultant specializing in business service management, ITIL process consulting and project implementation.
Rick Zayas - ITIL Expert
Rick is a senior business executive with extensive experience in operations management for global organizations, process design/optimization, curriculum development, training delivery, and organizational change.
Ken Wendle - ITIL Expert
Ken is a globally recognized IT Service Management leader with over 30 years of IT experience.
The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management.