Propoint Solutions - ITIL ® Certified
Propoint Solutions is a team of seasoned, experienced and Certified ITIL Experts, focused on delivering excellence in ITIL Training and Certification.
Jim Bolton - ITIL Manager/Expert
With over a decade of experience in architecting and delivering IT Service Management Solutions, is our founder and president.
Buff Scott III - ITIL Manager/Expert
Buff has over 30 years of IT experience, ranging from technical programmer to IT Assistant VP of a large Fortune 500 company.
Erik Jagel - ITIL Manager/Expert
Erik is a senior consultant specializing in business service management, ITIL process consulting and project implementation.
Rick Zayas - IT Process Optimization, Operations and Supplier Management
Rick has extensive experience in operations management for global organizations, process design/optimization, and organizational change.
The purpose of the ITIL Foundation certificate in IT Service Management is to certify that the candidate has gained knowledge of the ITIL terminology, structure and basic concepts and has comprehended the core principles of ITIL practices for Service Management.