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Published: "Problem Management: A Practical Guide"

The book "Problem Management: A Practical Guide" by Jim Bolton and Buff Scott III is now available.  ISBN 9780117082984.  It was published and made available in October, 2016 by TSO (The Stationery Office), the publishers of the ITIL books.

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Onsite Course Cancellation Policy If Customer cancels or reschedules a course within 20 business days of the scheduled start date, Customer will be charged 25% of the course fee. If cancellation or reschedule occurs within ten business days of the start date, Customer will be charged 50% of the course fee. Any such fee charged will not be applied to the price of any rescheduled courses.

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