About Propoint Solutions

Experience, Experience, Experience ›

Propoint consultants serve as trusted advisors to CIOs and leadership for numerous small and middle-market IT organizations. Our clients range from Fortune 500 corporations to IT shops with less than 10 employees. Innovative ITIL courses delivered by expert training staff, CMM-based Process Maturity Assessments, deep industry expertise, personalized service and the highest standards of integrity ensure every client is a reference account, and every Service Management program is a success.

propoint-jim-boltonJim Bolton
ITIL Expert

With over a decade of experience in architecting and delivering IT Service Management Solutions, our founder and president is an expert at diagnosing and solving complex organizational, process and technical challenges. Jim's focus on the individual needs of each client ensures that Service Level Agreements are aligned to your business drivers, including security, uptime, performance optimization and revenue maximization. Jim is a Service Management Consultant, ITIL trainer, author and well-known speaker.

 propoint-buff-scottBuff Scott III

Buff has over 35 years of Information Technology experience ranging from a technical programmer to an IT Assistant Vice President of a large Fortune 500 company. He is a seasoned IT professional whose experience includes leading technical, operational, and compliance teams, as well as designing and implementing IT service management processes. He has presented at numerous local and national IT service management conferences and forums. 

Buff holds a BA in Business Administration, the ITIL V2 Manager, the ITIL V3 Expert, and Certified Information Systems Auditor (CISA) certifications. He is an EXIN accredited ITIL trainer, TIPA Lead Assessor for ITIL, and the Lead SME on the Problem Management Professional Certification course.

propoint-erik-jagelErik Jagel
ITIL Expert

Erik is a senior consultant specializing in business service management, ITIL process consulting and project implementation. Erik has played leading roles in dozens of projects aimed at implementing service management processes and tools for large and midsize corporations.


 propoint-rick-zayasRick Zayas
ITIL Expert

Rick is a senior business executive with extensive experience in operations management for global organizations, process design/optimization, curriculum development, training delivery, and organizational change. Rick works with clients to assess their internal and outsourced service operations against customer requirements, business goals, and industry best practices. He also leads performance improvement engagements and delivers training designed to equip clients with the knowledge and skills needed to sustain these improvements.

 propoint-ken-wendleKen Wendle
ITIL Expert

Ken is a globally recognized IT Service Management leader with over 30 years of IT experience. His is a co-founder of itSMF USA and a certified ITIL Expert. His significant contributions to the IT Service Management profession and its body of knowledge earned him recognition as a priSM Fellow and he also earned the itSMF USA Lifetime Achievement Award. Ken is a highly respected instructor, consultant, and industry mentor in the field of IT Service Management.

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Propoint Solutions holds the following EXIN Accreditations
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