About Propoint Solutions

Experience, Experience, Experience ›

Propoint consultants serve as trusted advisors to CIOs and leadership for numerous small and middle-market IT organizations. Our clients range from Fortune 500 corporations to IT shops with less than 10 employees. Innovative ITIL courses delivered by expert training staff, CMM-based Process Maturity Assessments, deep industry expertise, personalized service and the highest standards of integrity ensure every client is a reference account, and every Service Management program is a success.

Jim Bolton
ITIL v2 Manager, v3 Expert
With over a decade of experience in architecting and delivering IT Service Management Solutions, our founder and president is an expert at diagnosing and solving complex organizational, process and technical challenges. Jim's focus on the individual needs of each client ensures that Service Level Agreements are aligned to your business drivers, including security, uptime, performance optimization and revenue maximization. Jim is a Service Management Consultant, ITIL trainer, author and well-known speaker.

Buff Scott III
ITIL v2 Manager, v3 Expert, CISA
Buff has over 30 years of IT experience, ranging from technical programmer to IT Assistant VP of a large Fortune 500 company. Among his many accomplishments, Buff established a program for Business and IT process re-engineering, and acted as internal IT consultant for Sarbanes-Oxley 404 teams in six states. He is a versatile leader with years of executive management experience that includes leading technical, operational, process, and compliance groups. Buff is an accredited ITIL trainer and has presented at numerous local and national IT conferences and forums.

Erik Jagel
ITIL v2 Manager, v3 Expert
Erik is a senior consultant specializing in business service management, ITIL process consulting and project implementation. Erik has played leading roles in dozens of projects aimed at implementing service management processes and tools for large and midsize corporations.

Rick Zayas
IT Process Optimization, Operations and Supplier Management
Rick is a senior business executive with extensive experience in operations management for global organizations, process design/optimization, curriculum development, training delivery, and organizational change. Rick works with clients to assess their internal and outsourced service operations against customer requirements, business goals, and industry best practices. He also leads performance improvement engagements and delivers training designed to equip clients with the knowledge and skills needed to sustain these improvements.