Experience, Experience, Experience ›

Propoint consultants serve as trusted advisors to CIOs and leadership for numerous small and middle-market IT organizations. Our clients range from Fortune 500 corporations to IT shops with less than 10 employees. Innovative ITIL® courses delivered by expert training staff, CMM-based Process Maturity Assessments, deep industry expertise, personalized service and the highest standards of integrity ensure every client is a reference account, and every Service Management program is a success.

Jim-Bolton-smJim Bolton
ITIL Expert
With over a decade of experience in architecting and delivering IT Service Management Solutions, our founder and president is an expert at diagnosing and solving complex organizational, process and technical challenges. Jim's focus on the individual needs of each client ensures that Service Level Agreements are aligned to your business drivers, including security, uptime, performance optimization and revenue maximization. Jim is a Service Management Consultant, ITIL trainer, author and well-known speaker.

Scott Buff - Propoint Solutions ManagerBuff Scott III
Buff has over 35 years of Information Technology experience ranging from a technical programmer to an IT Assistant Vice President of a large Fortune 500 company. Buff is a versatile leader with years of executive management experience that includes leading technical, operational, process, and compliance groups. Buff has presented at numerous local and national IT conferences and forums. 

Propoint Solutions Erik Jagel

Erik Jagel
ITIL Expert
Erik is a senior consultant specializing in business service management, ITIL process consulting and project implementation. Erik has played leading roles in dozens of projects aimed at implementing service management processes and tools for large and midsize corporations.

Rick-Zayas-smRick Zayas
ITIL Expert
Rick is a senior business executive with extensive experience in operations management for global organizations, process design/optimization, curriculum development, training delivery, and organizational change. Rick works with clients to assess their internal and outsourced service operations against customer requirements, business goals, and industry best practices. He also leads performance improvement engagements and delivers training designed to equip clients with the knowledge and skills needed to sustain these improvements.

Ken-WendleKen Wendle
ITIL Expert
Ken is a globally recognized IT Service Management leader with over 30 years of IT experience. His is a co-founder of itSMF USA and a certified ITIL® Expert. His significant contributions to the IT Service Management profession and its body of knowledge earned him recognition as a priSM® Fellow and he also earned the itSMF USA Lifetime Achievement Award. Ken is a highly respected instructor, consultant, and industry mentor in the field of IT Service Management.

Propoint Solutions holds the following EXIN Accreditations

ITIL® is a registered trade mark of  AXELOS Limited
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Praise From Clients

"The Propoint Instructor did a wonderful job of relating ITIL to our company. Showed us how to use this training in our world."

- Program Manager, Avaya


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Why Choose Us?

  • Experience
  • Integrity
  • Results
  • EXIN Accredited

Contact Info

Propoint Solutions
9910 Palisade Ridge Drive
Colorado Springs, CO 80920
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We can answer any ITIL training and consulting questions you have, and help you select the best solutions for your company.

When you are ready, just give us a call at 888.264.0761 or Contact Us online.