“We believe that the People who make up the service organization are the first place for focus.”
 

Propoint Solutions is a team of seasoned, experienced and Certified ITIL Experts, focused on delivering excellence in IT Service Management, Training, Certification and Consulting. Incorporated in 2004, we received the internationally recognized EXIN accreditation as an ITIL Training Provider in 2005. Since then, we've built our business from the ground up through relationships and referrals. Our services are hands-on and customer-specific, and our Rapid Response Team is available according to your schedule, not ours. Our team members hold numerous industry certifications and are Certified ITIL Experts with extensive industry experience in leading IT and service organizations. Additionally, Propoint consultants are recognized industry experts, authoring and presenting numerous ITIL-related papers, and speaking at conferences around the world.

	Course Title Fee per seat $US Duration Class Size Schedule and Locations  ITIL® Overview / Workshop $595.00 8 Hours 8 - 20 Click Here  ITIL® Executive Overview $495.00 4 Hours 8 - 20 Click Here  ITIL® v3 Foundation Certification $1,495.00 24 Hours 8 - 25 Click Here  ITIL® Planning to Implement $595.00 6 Hours 6 - 20 Click Here  ITIL® Incident Management $595.00 6 Hours 6 - 20 Click Here  ITIL® Change Management $595.00 6 Hours 6 - 20 Click Here  ITIL® Configuration Management - SACM $595.00 6 Hours 6 - 20 Click Here  ITIL® Problem Management $595.00 6 Hours 6 - 20 Click Here  ITIL® Service Level Management $595.00 6 Hours 6 - 20 Click Here  Service Management Essentials $1,495.00 16 Hours 8 - 25 Click Here  ITIL® Lite Workshop $1,495.00 16 Hours 8 - 20 Click Here  ITIL® Release Management $595.00 6 Hours 6 - 20 Click Here  Configuration, Change & Release $1,495.00 16 Hours 8 - 25 Click Here  ITIL® V3 Capability Course RCV Release, Control, Validation $2,950.00 40 Hours 8 - 12 Click Here

 
Here is what our ITIL Course students are saying:

"The ITIL training provided by Propoint Solutions really helped us to get a better understanding of what ITIL really is. By understanding the basics of ITIL we are now better able to map out a plan on how best to implement ITIL throughout our organization. Propoint did an outstanding job of understanding our organization and explaining ITIL in terms that we could understand. The training provided was professional, informative and believe it or not... fun."
- ITIL Project Manager, Healthcare IT

"Outstanding content, focus, and pace for real world practitioners and those seeking Certification."
- Children's Hospital

"This class and the instructor from Propoint Solutions were very helpful in giving me the understanding of ITIL I need to start implementing ITIL on my project."
- IBM

"The instructor very capably blended textbook knowledge with real-world implementation experience to bring my skill and knowledge efficiently up to a Certification level."
- Sprint

"Excellent real-world examples presented by an instructor who's been there, done that."
- IT Manager, HP

"Instructor's knowledge was very exhaustive and he covered it with ease."
- IBM

"I am confident that this training will positively contribute to UEN's performance as an IT organization."
- Executive Director, Utah Education Network

"The real world experience examples were priceless!"
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"Contained lots of good information that I can immediately put to use. Great foundation course!"
- Project Manager, A-Dec

"Kept the course on track and provided real life applications to validate the key terms of ITIL."
- Manager, APS

"The Propoint Instructor did a wonderful job of relating ITIL to our company. Showed us how to use this training in our world."
- Program Manager, Avaya

"Far exceeded expectations and believe it prepared me well for the exam."
- Project Manager, Catholic Health Initiatives

"This course did a great job of providing our team with the essentials for understanding and developing ITIL."
- Director of Customer Service, Cincinnati Bell Telephone System

"Exceptional course! Excellent balance of ITIL knowledge and examples of practical application to enhance the learning experience."
- Business Sys. Analyst, Colorado Springs Utilities

"I found that the course and Propoint Insructor exceeded my expectations. Group participation was among the highest I have experienced in a training."
- Operations Manager, State of Oregon

"The Propoint Instructor was great facilitator. He kept me engaged with his great sense of humor and real life examples applied to the material."
- IT Service Manager, DataFlow Alaska

"Excellent training- I am motivated and excited to implement ITIL at work!"
- Core System Spec III, FOTF

"Exellent coverage of ITIL with emphasis on actionable information useful for my current responsibilities."
- Sr. Data Architect, Kforce Government Solutions

"The Propoint Instructor was fantastic. Very knowledgeable, articulate, energetic, friendly, professional, funny. Excellent teacher - wonderful teaching skills"
- Service Delivery Coordinator, MINCOM

"The Propoint Instructor is very knowledgeable, personable, have great references (materials, web sites books). I would recommend this session to others"
- Incident/Prob. Mgmt, National Grid

"Phoenomenal training info. The trainer's experience and knowledge was crirical to my success."
- Desktop Support, The Kemtah Group