Propoint Solutions

Rapid Response ITIL® Expert Training and Consulting

› Testimonials

Home • Services • Training • AboutUs • Contact Us • Book Store • Careers

ITIL Bookstore

We recommend the following ITIL and IT Service Management publications. As a service to our clients, we have provided links to purchase these books. Amazon has competitive prices however their availability for some of the new books is out 1-2 months.

Regardless of the distributor you choose, any money Propoint receives for referral commissions on book sales will be sent to support Kids Life Ministry http://www.kidslifeministry.org/ We have visited this ministry in Thailand and they are doing an amazing job of taking care of the needs of orphans. NOTE: Please be sure to link directly from this webpage just prior to placing your order so that we receive credit for the sale.

Please contact us to check on bulk discounts.

Service Support
Service Delivery
Planning to Implement Service Management
Security Management
The Business Perspective
ICT Infrastructure Management
Application Management
Software Asset Management
IT Service Management Pocket Guide
Foundations of IT Service Management, based on ITIL
Implementing Service and Support Management Processes: A Practical Guide

ITIL Service Support Published: 2000. 306 pages ISBN 0-11-330015-8 IT Service Management is concerned with delivering and supporting IT services that are appropriate to the business requirements of the organization. ITIL (the IT Infrastructure Library) is fast becoming an international de facto standard, providing a comprehensive, consistent and coherent set of best practices for IT Service Management. ITIL promotes a quality approach to achieving business effectiveness and efficiency in the use of information systems. Service Support is the first book to emerge from this process. Issues covered include the Service Desk Function, Incident Management, Problem Management, Configuration Management, Change Management, and Release Management. Each component of service support is discussed separately in the book. The purpose of Service Support is to show the links and the principal relationships between the Service Management and other Infrastructure Management processes.
BACK TO TOP
ITIL Service Delivery Published: 2001. 376 pages ISBN0-11-330017-4 Service Delivery is the second element in the new ITIL Infrastructure Library to be published. Service providers need to offer business users adequate support. Service Delivery covers all aspects that must be taken into consideration. Issues covered include: Service Level Management, Financial Management for IT Services, IT Service Continuity Management, Availability Management Contingency Planning and Capacity Management. Each component of service delivery is discussed separately in the book. The purpose of Service Delivery is to show the links and the principal relationships between all the Service Management and other Infrastructure Management processes.
BACK TO TOP
ITIL - Planning to Implement Service Management Published: 2002. 208 pages. ISBN: 0-11-330877-9 The aim of this book is to give the reader key issues to be considered when planning for the implementation of IT Service Management. The book explains the steps required to implement or improve IT service provision. The book provides guidance on alignment of the business needs to IT. It enables the reader to assess if IT service provision is meeting the requirements of the business. It details the steps necessary to ensure the IT service provision meets the current and future needs of the business. The book provides practical guidance in evaluating the current maturity levels of Service Management and on the implementation of process improvements.
BACK TO TOP
ITIL Security Management Published: 2002. 124 pages. ISBN: 0-11-330014-X For Information Technology (IT), information is the core of its existence. Anything that threatens information or the processing thereof, will directly endanger the results of the organization. Whether it concerns the accuracy or timeliness of the information, the availability of processing functions or confidentiality, threats that form risks have to be addressed by security. ITIL provides a foundation for the management of the IT Infrastructure. This book explains how to organize and maintain the management of security of the IT Infrastructure, from the IT manager's point of view.
BACK TO TOP
Business Perspective: The IS View on Delivering Services to the Business Volume 1 Published: 2004. 180 pages. ISBN: 0-11-330894-9 For IT to bring the greatest possible benefits to a business, IT practitioners must develop a deep understanding of their organization’s key principles and requirements. Business Perspective Volume 1 performs a vital task. Given that there is absolute dependence of business on IT, it ensures that Best Practice flows from Information Services provision throughout the organization. This book will help IS personnel align their activities with the needs of the business. Expected benefits from this alignment include: helping the business exploit their IT resources, helping to build an integrated culture within the business, and enabling change and innovation for business advantage.
BACK TO TOP
ICT Infrastructure Management Published: 2002. 283 pages. ISBN: 0-11-330865-5 ICT Infrastructure Management is part of the ITIL series from OGC that guides business users through the planning, delivery and management of quality IT services. This publication covers network service management, operations management, management of local processors, computer installation and acceptance and systems management.
BACK TO TOP
Application Management Published: 2002. 158 pages. ISBN: 0-11-330866-3 Application Management is part of the ITIL series from OGC that guides business users through the planning, delivery and management of quality IT services. This publication covers the software development life cycle with an emphasis on clear requirement definitions and implementations that are aligned to business users' needs.
BACK TO TOP
Software Asset Management Published: 2003. 146 pages ISBN 0-11-3309-43-0 Software is one of the most critical elements of information and communications technologies. Most organizations have huge investments in software, whether internally developed or external procured. Organizations often do not invest appropriate resources to manage software assets. This guide has been developed to assist with understanding what Software Asset Management (SAM) is and what is required to perform it effectively and efficiently.
BACK TO TOP
IT Service Management Pocket Guide Contact us for volume discounts on this book Published: 2000. 70 pages ISBN 0-9524706-4-0 A condensed pocket-size reference guide to information technology management, discussing roles, awareness, planning, and implementation. Published by the itSMF USA. Covers: Help desk Problem management Change management Configuration management Software control and distribution Service level management Cost management Capacity management Availability management Contingency planning
BACK TO TOP
Foundations of IT Service Management, based on ITIL Published: 2005. 234 pages. ISBN: 90-77212-58-2 This publication serves as a practical reference book on IT Service Management and can be used when studying for the ITIL examinations. It serves as an excellent condensed reference for practitioners interested in learning more about Service Management best practices.
BACK TO TOP
Implementing Service and Support Management Processes: A Practical Guide Published: 2005. 430 pages. ISBN: 90-77212-43-4 This book contains proven and practical implementation, maintenance, and optimization advice for processes key to the IT service and support center environment. Authored by several widely respected practitioners and experts, Implementing Service and Support Management Processes provides advice and assistance on how to best implement service management using the experience of those with a strong track record of success in the "real world." Developed for service and support managers as a reference to setting up and evolving current support center organizations, the book provides prescriptive guidance to implementing ITIL® processes and other support center processes not in ITIL, and provides a focus on operational metrics for the support center. Processes covered in the book are: Financial and Operations Management, Knowledge Management, Configuration Management, Change Management, Release Management, Incident Management, Problem Management, Service Level Management, Capacity and Workforce Management, Availability Management, IT Service Continuity Management, and Customer Satisfaction Measurement. Process chapters include: introductions and overviews, key inputs and outputs, possible problems, little things that are frequently forgotten, implementation, ongoing operation, communication, responsibilities and deliverables, KPIs, optimization, measurement and reporting, plus - checklists, templates, and sample documents.
BACK TO TOP

Please contact us today for current prices, discounts, and availability.

Home • Contact Us • Site Map • © Propoint Solutions, Inc. All Rights Reserved
ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office, and is used here by Propoint Solutions, Inc. under license from and with the permission of OGC.