Our Services › Hands-on + Process-specific

ITIL Certification & Training

Our interactive, instructor-led courses are designed to actively engage students with lively discussion, expert lectures based on real-world experience, and interactive case studies. Our primary goal is to prepare our students to pass the ITIL Certification exam; however just as importantly, we want you to return to your company prepared to make concrete contributions to improving your IT Service Management capabilities.

IT Process Consulting

We provide Experience-Based leadership and professional consulting resources to help you achieve your IT service improvement and business objectives. Our balanced Propoint Advantage approach and Experience-Based Guidance give your team the confidence to move forward swiftly, eliminating guesswork and costly delays as you implement ITIL Best Practices in your organization.

IT Process Maturity Assessments

Our Certified ITIL Experts will perform a thorough on-site assessment of your current IT processes and practices. We start by working with you to identify key representatives whom we interview on site during the assessment to determine the level of maturity for each process. At the completion of the assessment, we deliver a detailed assessment report to your senior leadership, with specific, structured guidance on how to implement our recommendations.

IT Management Staff Augmentation

Many organizations have a need to supplement their existing IT management team with experienced professionals - whether on a one-time, occasional, or ongoing basis. We can augment your staff with individuals who possess the key managerial skills needed to manage a given technology or operational unit, project or initiative.

Hands-on, Process-specific Workshops

Our customer-specific, hands-on workshops are tailored to offer an alternative for organizations that do not require certification, but need that extra push to start moving forward. In three, four or five-day formats, our Certified ITIL Experts will lead your team through a series of training sessions and hands-on exercises that produce process documents, project schedules and other deliverables. Our goal is to train your team in the Propoint Advantage methodology to ensure your success and accelerate your team toward achieving the benefits of ITIL Best Practices.

You Pick the Day, We Schedule the Flight › Rapid Response

Everyone at Propoint Solutions is committed to providing Experience-Based leadership and professional services to accelerate your business objectives. A perfect example of this commitment is our Rapid Response Team. Staffed by ITIL Expert level consultants, the Rapid Response Team is ready to travel at a moment's notice, delivering expert training and consulting services to your company's IT department on your schedule, not ours. Since our team members are experts in their respective fields, they'll hit the ground running, and will get your personnel up-to-speed and your processes ITIL compliant in record time. No matter what you need - training, certification, process consulting, staff augmentation, process maturity assessments and more - we can help. And we can help right away.