Rapid Response ITIL® Expert Training and Consulting
› Testimonials


 
Experience

Experience, Experience, Experience ›

Propoint consultants serve as trusted advisors to CIOs and leadership for numerous small and middle-market IT organizations. Our clients range from Fortune 500 corporations to IT shops with less than 10 employees. Innovative ITIL courses delivered by expert training staff, CMM-based Process Maturity Assessments, deep industry expertise, personalized service and the highest standards of integrity ensure every client is a reference account, and every Service Management program is a success.

Jim Bolton
ITIL v2 Manager, v3 Expert
With over a decade of experience in architecting and delivering IT Service Management Solutions, our founder and president is an expert at diagnosing and solving complex organizational, process and technical challenges. Jim's focus on the individual needs of each client ensures that Service Level Agreements are aligned to your business drivers, including security, uptime, performance optimization and revenue maximization. Jim is a Service Management Consultant, ITIL trainer, author and well-known speaker.

Buff Scott III
ITIL v2 Manager, v3 Expert, CISA
Buff has over 30 years of IT experience, ranging from technical programmer to IT Assistant VP of a large Fortune 500 company. Among his many accomplishments, Buff established a program for Business and IT process re-engineering, and acted as internal IT consultant for Sarbanes-Oxley 404 teams in six states. He is a versatile leader with years of executive management experience that includes leading technical, operational, process, and compliance groups. Buff is an accredited ITIL trainer and has presented at numerous local and national IT conferences and forums.

Mark Shell
ITIL v2 Manager, v3 Expert
Over the past 25 years, Mark has developed and managed service and support solutions at several high tech companies. Working with IT and customer service organizations all over the world, Mark has helped implement customer-focused processes designed to maximize customer and employee satisfaction. In addition to performing Process Maturity Assessments, conducting ITIL training and coaching clients through the ITIL implementation process, Mark also serves as coach for HDI's ITIL Implementation Forum, and is a speaker and author on IT Service Management topics.

Solutions - We don’t simply sell tools and services. We provide solutions.
Approach - We believe that People, Process and Technology must all come together to achieve IT business objectives.
Customers - Propoint Solutions has served many Customers and Partners.
Careers - We are looking for IT professionals
Home • Contact Us • Site Map • © Propoint Solutions, Inc. All Rights Reserved
ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office, and is used here by Propoint Solutions, Inc. under license from and with the permission of OGC.