Propoint Solutions - ITIL ® Certified
Propoint Solutions is a team of seasoned, experienced and Certified ITIL Experts, focused on delivering excellence in ITIL Training and Certification.
Jim Bolton - ITIL Manager/Expert
With over a decade of experience in architecting and delivering IT Service Management Solutions, is our founder and president.
Buff Scott III - ITIL Manager/Expert
Buff has over 30 years of IT experience, ranging from technical programmer to IT Assistant VP of a large Fortune 500 company.
Erik Jagel - ITIL Manager/Expert
Erik is a senior consultant specializing in business service management, ITIL process consulting and project implementation.
Rick Zayas - IT Process Optimization, Operations and Supplier Management
Rick has extensive experience in operations management for global organizations, process design/optimization, and organizational change.
Ken Wendle - ITIL® Expert
Ken is a globally recognized IT Service Management leader with over 30 years of IT experience.
Are you researching ITIL® certification training and consulting firms? Do you need ITIL® Foundation courses? Our team of seasoned, experienced and Certified ITIL Experts and Consultants believe that people, process and technology must all come together to achieve your IT business objectives. ITIL is an excellent resource for bringing this to fruition. And once ITIL is adopted, it enables everyone in your organization to speak a common language, streamlining internal processes while maximizing customer and employee satisfaction.
The Propoint Advantage methodology follows a proven, systematic and balanced approach to implementing Service Management.