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The Propoint Advantage™ ›
Don't Worry, We've Done This Before
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Our team of seasoned, experienced and Certified ITIL Experts
and consultants believes that people, process and technology must all come together
to achieve your IT business objectives. ITIL is an excellent resource for bringing
this to fruition and once adopted, it enables everyone in your organization to speak
a common language, streamlining internal processes while maximizing customer
and employee satisfaction.
The proprietary Propoint Advantage methodology follows a proven,
systematic and balanced approach to implementing ITIL through staff
training and optimization of tools that deliver measurable and
sustainable performance improvement. Our Certified ITIL Experts start
by listening to your unique business needs in order to better
understand your current situation and specific pain points. This is
followed by a Process Maturity Assessment which determines the
level of maturity for each ITIL process. Based on this analysis,
we identify the gaps between your objectives and the reality of
your current situation.
Next, we create a prioritized road map to help you achieve those
short and long-term IT Service Management objectives best-suited
to your culture and organization. Finally, we offer
Experience-Based Guidance to assist you every step of the way,
resulting in improved quality of services and lower costs
of IT operations.
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Learn More
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| In the News: |
The economy is tough. We are all trying to accomplish more with less. There has never been a better time to invest in training. Contact us with your specific ITIL training needs and budget so we can design a customized training solution that brings you the highest value for your training dollar. Contact us for ON-SITE, and VOLUME PRICING.
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Propoint Solutions announces the release of their newest course "Service Management Essentials." This two day course is for Support professionals who desire advanced training for designing, implementing, managing, and optimizing the core service management processes.
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| Propoint Solutions Published in "Support World Magazine." Jim Bolton's article "So, You've Decided to Adopt ITIL: Eight Steps to Leading Change" appears in the March/April 2010 issue of HDI's "Support World." You can view a copy here |
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